Stay Native Cancellation Policy
An Experience is fully refundable if:
You cancel 48 hours before the experience starts.
You cancel and your original booking is then re-booked by another guest for the same date and time.
You cancelled due to an extenuating circumstance. See below for
Cancellations related to identification
At least one guest must have a verified Stay Native account before attending your experience. If your account is not verified, you must provide ID within 3 days of purchase or the entire reservation will be cancelled and fully refunded.
Cancellations related to weather
Hosts plan for changes in the weather and will try to continue the experience as planned, even in bad weather. If severe weather conditions make it unsafe for you and your host to continue as scheduled, the host may adjust the itinerary. If the experience is substantially changed or cancelled altogether, you can contact us to request a refund.
What happens if a host cancels a reservation?
If a reservation is cancelled by a host, guests will receive a full refund.
Because cancellations impact our guests' plans and overall confidence in Stay Native, penalties will be applied when a host cancels a reservation.
A host’s first cancellation within a 6-month period will not attract a penalty fee. After that, penalty fees will be deducted from the next booking made after a cancellation. Cancellations made over 7 days before an experience’s start date will attract a $50 penalty fee. Any cancellations less than 7 days before check-in will attract a $100 penalty fee.
An automated and non-removable review will be posted to an experience listing when a host cancels a reservation. Hosts cannot accept another reservation for the same dates of the cancelled reservation and host must remove that date from the calendar making it 'Unavailable'. If a host cancels 3 or more reservations within a year, Stay Native may suspend their account.
Unless there are extenuating circumstances, there will be no exceptions to our cancellation policy.
In the case of an extenuating circumstance the following events will be considered for a cancellation fee waiver
Extenuating Circumstances Policy
Valid circumstances include:
Unexpected death or serious illness of a host, guest or immediate family member (spouse/partner, child, parent, legal guardian, grandparent, or sibling)
Serious injury that directly restricts a guest’s ability to travel or a host’s ability to host
Significant natural disasters or severe weather incidents impacting the location of destination or location of departure
Urgent travel restrictions or severe security advisories issued after the time of booking, by an appropriate national or international authority (such as a government office or department)
Endemic disease declared by a credible national or international authority (such as the US Centre for Disease Control or the World Health Organization)
Severe property damage or unforeseen maintenance issues that directly impact the ability to host safely
Government-mandated obligations issued after the time of booking (ex: jury duty, court appearances, military or government assignments)
Claims can only be considered after a booking has been cancelled. Once you've informed your host or guest and cancelled the booking, if you feel that your reason for cancellation is covered by Stay Native’s Extenuating Circumstances Policy, contact Stay Native for consideration. Claims must be submitted no later than 14 days from the original Start date and will require valid supporting documentation.